Service Provisioning Disruption

Incident Report for Thales Data Protection on Demand

Resolved

This incident has been resolved.

Posted Oct 20, 2025 - 19:19 UTC

Identified

Our monitoring has detected an issue when retrieving subscription information from back office systems. This could impact the ability to provision new service instances and may prevent the viewing of subscription details in the DPoD Management Platform.

Our team is already investigating and we will update you as soon as we have further news.

Posted Oct 20, 2025 - 17:58 UTC

This incident affected: DPoD Platform (Management Console (EU Region), Management Console (NA Region)).