Thales Data Protection on Demand
All Systems Operational
EU Region Operational
90 days ago
99.96 % uptime
Today
Management Console (EU Region) ? Operational
90 days ago
99.95 % uptime
Today
Luna Cloud HSM Services (EU Region) ? Operational
90 days ago
99.98 % uptime
Today
CipherTrust Key Management Services (EU Region) ? Operational
90 days ago
99.95 % uptime
Today
Platform APIs (EU Region) Operational
90 days ago
99.95 % uptime
Today
North America Region Operational
90 days ago
99.96 % uptime
Today
Management Console (NA Region) ? Operational
90 days ago
99.95 % uptime
Today
Luna Cloud HSM Services (NA Region) ? Operational
90 days ago
99.98 % uptime
Today
CipherTrust Key Management Services (NA Region) ? Operational
90 days ago
99.95 % uptime
Today
Platform APIs (NA Region) Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 23, 2021

No incidents reported today.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021
Completed - The scheduled maintenance has been completed.
Sep 14, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 18:00 UTC
Scheduled - Data Protection on Demand will be performing Scheduled Maintenance on Tuesday September 14, 2021 between 18:00 and 18:30 UTC to make important updates to CipherTrust Key Broker for Google Cloud EKM in the North America Region. This change will require a brief service disruption for users of the Key Broker for Google EKM service.

What to expect on September 14

During the maintenance the Key Broker for Google EKM service will not respond to requests and as a result keys, key rings and key stores will be inaccessible. In addition to the service outage, the Key Broker for Google Cloud EKM service dashboard will be unavailable during the maintenance period.

This activity will be performed between the following periods:
Planned Start Date: Tuesday September 14 18:00 (UTC)
Planned End Date: Tuesday September 14 18:30 (UTC)
Impact Duration: 30 minutes

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.

Thank you,
Thales Data Protection On Demand Cloud Services Team
Sep 8, 01:51 UTC
Sep 13, 2021
Completed - The scheduled maintenance has been completed.
Sep 13, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 18:01 UTC
Scheduled - Data Protection on Demand will be performing Scheduled Maintenance on Monday September 13, 2021 between 18:00 and 18:30 UTC to make important updates to CipherTrust Key Broker for Google Cloud EKM in the Europe Region. This change will require a brief service disruption for users of the Key Broker for Google EKM service.

What to expect on September 13

During the maintenance the Key Broker for Google EKM service will not respond to requests and as a result keys, key rings and key stores will be inaccessible. In addition to the service outage, the Key Broker for Google Cloud EKM service dashboard will be unavailable during the maintenance period.

This activity will be performed between the following periods:
Planned Start Date: Monday September 13 18:00 (UTC)
Planned End Date: Monday September 13 18:30 (UTC)
Impact Duration: 30 minutes during this window

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.

Thank you,

Thales Data Protection On Demand Cloud Services Team
Sep 8, 01:48 UTC
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021
Completed - The scheduled maintenance has been completed.
Sep 9, 23:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 23:18 UTC
Scheduled - Data Protection on Demand will be performing Scheduled Maintenance on Thursday September 9, 2021 between 23:18 and 23:38 UTC to upgrade databases used by components of the platform. This change will require a brief service disruption in order to perform this important update.

What to expect on September 9

During the maintenance, some parts of the Data Protection on Demand management console will be slow or unresponsive. The operation of Luna Cloud HSM clients will not be impacted during this maintenance window.

This activity will be performed between the following periods:
Planned Start Date: Thursday September 9 23:18 (UTC)
Planned End Date: Thursday September 9 23:38 (UTC)
Impact Duration: 30 minutes during this window

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.

Thank you,

Thales Data Protection On Demand Cloud Services Team
Sep 2, 01:16 UTC