Scheduled - Data Protection on Demand will be performing Scheduled Maintenance on December 6, 2021 between 07:00 and 09:00 UTC to perform database maintenance with impact to a number of platform components in the North America Region.

What to expect on December 6th
For 30 minutes during the maintenance window a key application database will be taken offline. During the time this database is offline, the DPoD web console and platform APIs will not respond to requests.

This will have the following impacts for customers;
· Access to the Data Protection on Demand web console will be unavailable
· On-boarding of new tenants and submitting new service selections will be unavailable
· Service management including service provisioning will be unavailable
· No access to Platform APIs
· No access to Salesforce and Azure Key Broker Services

The operation of HSM on Demand clients is not expected to be affected during this window.

This activity will be performed between the following periods:
Planned Start Date: December 6, 07:00 (UTC)
Planned End Date: December 6, 09:00 (UTC)
Impact Duration: 30 minutes during the window

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.

Thank you,
Thales Data Protection On Demand Cloud Services Team
Nov 29, 22:23 UTC

Scheduled - Data Protection on Demand will be performing scheduled maintenance on December 2, 2021 to our Luna Cloud HSM infrastructure in the North America Region.

In order to perform the maintenance without impact to customers, HSM client traffic will be directed to the secondary DC while maintenance is performed on the primary site. When maintenance is completed the primary site will be returned to service. Failover to the secondary site is achieved by updating the DNS for the datacentre domain.

This activity will be performed between the following periods:
Planned Start Date: December 2, 12:30 (UTC)
Planned End Date: December 2, 16:30 (UTC)
Impact Duration: no customer impact

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.
Nov 27, 15:26 UTC

Scheduled - Maintenance has been completed in the European Region for Luna Cloud HSM and client traffic will be restored to the primary datacenter on December 1, 2021. Failover is achieved by updating the DNS for the datacenter domain.

This activity will be performed between the following periods:
Planned Start Date: December 1, 21:00 (UTC)
Planned End Date: December 1, 22:00 (UTC)
Impact Duration: no customer impact

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.
Dec 1, 14:44 UTC

Scheduled - Data Protection on Demand will be performing Scheduled Maintenance on November 30, 2021 between 22:00 and 23:59 UTC to perform database maintenance with impact to a number of platform components in the European Region.

What to expect on November 30th
For 30 minutes during the maintenance window a key application database will be taken offline. During the time this database is offline, the DPoD web console and platform APIs will not respond to requests.

This will have the following impacts for customers;
· Access to the Data Protection on Demand web console will be unavailable
· On-boarding of new tenants and submitting new service selections will be unavailable
· Service management including service provisioning will be unavailable
· No access to Platform APIs
· No access to Salesforce and Azure Key Broker Services

The operation of HSM on Demand clients is not expected to be affected during this window.

This activity will be performed between the following periods:
Planned Start Date: November 30, 22:00 (UTC)
Planned End Date: November 30, 23:59 (UTC)
Impact Duration: 30 minutes during the window

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.

Thank you,
Thales Data Protection On Demand Cloud Services Team
Nov 18, 16:29 UTC

Scheduled - Data Protection on Demand will be performing scheduled maintenance on November 30, 2021 to our Luna Cloud HSM infrastructure in the European Region.

In order to perform the maintenance without impact to customers, HSM client traffic will be directed to the secondary DC while maintenance is performed on the primary site. When maintenance is completed the primary site will be returned to service. Failover to the secondary site is achieved by updating the DNS for the datacentre domain.

This activity will be performed between the following periods:
Planned Start Date: November 30, 12:30 (UTC)
Planned End Date: November 30, 16:30 (UTC)
Impact Duration: no customer impact

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.
Nov 27, 15:21 UTC

Scheduled - Data Protection on Demand will be performing Scheduled Maintenance on November 29, 2021 between 07:00 and 09:00 UTC to perform database maintenance with impact to a number of platform components in the North America Region.

What to expect on November 29th
For 30 minutes during the maintenance window a key application database will be taken offline. During the time this database is offline, the DPoD web console and platform APIs will not respond to requests.

This will have the following impacts for customers;
· Access to the Data Protection on Demand web console will be unavailable
· On-boarding of new tenants and submitting new service selections will be unavailable
· Service management including service provisioning will be unavailable
· No access to Platform APIs
· No access to Salesforce and Azure Key Broker Services

The operation of HSM on Demand clients is not expected to be affected during this window.

This activity will be performed between the following periods:
Planned Start Date: November 29, 07:00 (UTC)
Planned End Date: November 29, 09:00 (UTC)
Impact Duration: 30 minutes during the window

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.

Thank you,
Thales Data Protection On Demand Cloud Services Team
Nov 18, 16:24 UTC