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All Systems Operational
EU Region Operational
90 days ago
100.0 % uptime
Today
Management Console (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Services (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
CipherTrust Key Management Services (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
Platform APIs (EU Region) Operational
90 days ago
100.0 % uptime
Today
North America Region Operational
90 days ago
99.99 % uptime
Today
Management Console (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Services (NA Region) ? Operational
90 days ago
99.98 % uptime
Today
CipherTrust Key Management Services (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
Platform APIs (NA Region) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Data Protection on Demand will be performing Scheduled Maintenance on Friday May 14, 2021 between 20:00 and 20:30 UTC to make improvements to the resiliency of the platform. This change will require a brief service disruption in order to perform this important update.

What to expect on May 14

For approximately 5 minutes the platform’s identity management service will be unavailable. As a result, the web console and platform APIs will not respond to requests and Luna Cloud HSM clients will be unable to fetch a new token. This will have the following impacts for customers;

• Access to the Data Protection on Demand web console
• Creation of a new client connection to the HSM service
• On-boarding of new tenants and submitting new service selections
• Service management including new service provisioning
• Access to Platform APIs
• Access to Key Broker Services

The operation of active Luna Cloud HSM clients is not expected to be affected during this window. However if a token refresh is required, the client will be unable to connect until the maintenance is completed.

IMPORTANT: If you are using an IP address in your network connection between your DPoD client and the DPoD platform we recommend you update your configuration to use the fully qualified domain name as described in Network Connectivity (https://thalesdocs.com/dpod/resources/network_connectivity/index.html). If your network configuration uses any hard coded IP addresses, this change to the DPoD platform will disrupt your connection to the service.


This activity will be performed between the following periods:
Planned Start Date: Friday May 14 20:00 (UTC)
Planned End Date: Friday May 14 20:30 (UTC)
Impact Duration: 5 minutes during this window

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.

Thank you,
Thales Data Protection On Demand Cloud Services Team
Posted on May 7, 23:06 UTC
Data Protection on Demand will be performing Scheduled Maintenance on Friday May 15, 2021 between 20:00 and 20:30 UTC to make improvements to the resiliency of the platform. This change will require a brief service disruption in order to perform this important update.

What to expect on May 15

For approximately 5 minutes the platform’s identity management service will be unavailable. As a result, the web console and platform APIs will not respond to requests and Luna Cloud HSM clients will be unable to fetch a new token. This will have the following impacts for customers;

• Access to the Data Protection on Demand web console
• Creation of a new client connection to the HSM service
• On-boarding of new tenants and submitting new service selections
• Service management including new service provisioning
• Access to Platform APIs
• Access to Key Broker Services

The operation of active Luna Cloud HSM clients is not expected to be affected during this window. However if a token refresh is required, the client will be unable to connect until the maintenance is completed.

IMPORTANT: If you are using an IP address in your network connection between your DPoD client and the DPoD platform we recommend you update your configuration to use the fully qualified domain name as described in Network Connectivity (https://thalesdocs.com/dpod/resources/network_connectivity/index.html). If your network configuration uses any hard coded IP addresses, this change to the DPoD platform will disrupt your connection to the service.


This activity will be performed between the following periods:
Planned Start Date: Friday May 15 20:00 (UTC)
Planned End Date: Friday May 15 20:30 (UTC)
Impact Duration: 5 minutes during this window

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.

Thank you,
Thales Data Protection On Demand Cloud Services Team
Posted on May 7, 23:12 UTC
Past Incidents
May 12, 2021

No incidents reported today.

May 11, 2021

No incidents reported.

May 10, 2021
Resolved - The disruption to Data Protection on Demand has been investigated and resolved.

Where necessary, corrective action has been taken for affected customers.

If you are experiencing any service issues, please contact https://supportportal.thalesgroup.com/csm
May 10, 16:41 UTC
Update - We are continuing to work on a fix for this issue.
May 10, 16:23 UTC
Update - We have identified an issue with the creation of new Azure Key Broker Services. Our team has identified a solution and is working on a fix.
May 7, 15:20 UTC
Identified - We have identified an issue with the creation of new Azure Key Broker Services. Our team has identified a solution and is working on a fix.
May 7, 15:08 UTC
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
Resolved - Partial outage to some HSM services in the North America Region

Estimated Partial Interruption Time NA: 8m
Apr 29, 02:30 UTC
Apr 28, 2021

No incidents reported.