Thales Data Protection on Demand
All Systems Operational
Uptime over the past 90 days. View historical uptime.
DPoD Platform Operational
90 days ago
99.99 % uptime
Today
Management Console (EU Region) ? Operational
90 days ago
99.97 % uptime
Today
Management Console (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
CipherTrust Key Management Services (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
CipherTrust Key Management Services (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
Platform APIs (EU Region) Operational
90 days ago
99.97 % uptime
Today
Platform APIs (NA Region) Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Operational
90 days ago
99.99 % uptime
Today
Luna Cloud HSM Services (EU Region) ? Operational
90 days ago
99.99 % uptime
Today
Luna Cloud HSM Services (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
CipherTrust Data Security Platform Operational
90 days ago
100.0 % uptime
Today
CipherTrust Data Security Platform (NA Region) Operational
90 days ago
100.0 % uptime
Today
CipherTrust Data Security Platform (EU Region) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
CipherTrust Key Broker for Google Cloud EKM Service - North America Maintenance Aug 13, 2024 17:00-17:45 UTC
CipherTrust Key Broker for Google Cloud EKM Service will be performing scheduled maintenance to make important service updates. This change will require a brief service disruption for users of the Key Broker for Google EKM service.

Regions Impacted:
North America

Service Impact:
During the maintenance the Key Broker for Google EKM service will not respond to requests and as a result keys, key rings and key stores will be inaccessible. In addition to the service downtime, the Key Broker for Google Cloud EKM service dashboard will be unavailable during the maintenance period.

Maintenance Schedule:

Region: North America
Date: Aug 13, 2024
Down Time: 17:00 UTC - 17:45 UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Posted on Jul 02, 2024 - 14:22 UTC
CipherTrust Key Broker for Google Cloud EKM Service - Europe Maintenance Aug 14, 2024 17:00-17:45 UTC
CipherTrust Key Broker for Google Cloud EKM Service will be performing scheduled maintenance to make important service updates. This change will require a brief service disruption for users of the Key Broker for Google EKM service.

Regions Impacted:
Europe

Service Impact:
During the maintenance the Key Broker for Google EKM service will not respond to requests and as a result keys, key rings and key stores will be inaccessible. In addition to the service downtime, the Key Broker for Google Cloud EKM service dashboard will be unavailable during the maintenance period.

Maintenance Schedule:

Region: Europe
Date: Aug 14, 2024
Down Time: 17:00 UTC - 17:45 UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Posted on Jul 02, 2024 - 14:25 UTC
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024
Potential Disruption - CipherTrust Data Security Platform
Resolved - This incident has been resolved.
Jul 21, 02:02 UTC
Investigating - Our monitoring has detected a potential issue with CipherTrust Data Security Platform Services that may impact customers in EU and NA region. This impacts provisioning and deprovisioning of CDSP tenants.

Our team is investigating the issue and will share an update soon.
Jul 20, 22:18 UTC
Jul 20, 2024
Jul 19, 2024
Potential Disruption
Postmortem - Read details
Jul 19, 19:11 UTC
Resolved - This incident has been resolved.
Jul 19, 12:15 UTC
Investigating - Our monitoring has detected a potential issue with Data Protection on Demand Services that impacts new customer account creation.

Our team is already investigating and we will update you as soon as we have further news.

Services for existing customers are unaffected.
Jul 19, 07:42 UTC
Jul 18, 2024

No incidents reported.

Jul 17, 2024
Scheduled Maintenance - Data Protection on Demand Onboarding
Completed - The scheduled maintenance has been completed.
Jul 17, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 10:00 UTC
Scheduled - Data Protection on Demand (DPoD) will be performing scheduled maintenance, impacting the creation of new tenant accounts in both the Europe and North America regions.

Service Impact:
We will be performing scheduled maintenance which may cause a temporary interruption to the creation of new DPoD tenant accounts.

Maintenance Schedule:

Region: All Regions
Date: Wednesday July 17th 2024
Time: 10:00 to 12:00 UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Jul 11, 17:22 UTC
Jul 16, 2024
Scheduled Maintenance - Data Protection on Demand Management Console
Completed - The scheduled maintenance has been completed.
Jul 16, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 23:00 UTC
Update - This maintance is rescheduled to Monday July 15 at 23:00 UTC and will now include a failover of HSM services for the North America Region.
Jul 4, 21:32 UTC
Scheduled - Data Protection on Demand will be performing scheduled maintenance to apply updated firewall configurations to the Europe and North America Region.

Regions Impacted:
Europe and North America

Service Impact:
During the maintenance window HSM traffic in the North America Region will be failed over to the DR site. There is no expected impact to HSM services as a result of the failover.

Maintenance Schedule:

Region: Europe and North America
Date: Monday, Jul 15, 2024
Time: 23:00 to July 16 01:00 UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Jul 2, 22:14 UTC
Jul 15, 2024
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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