Resolved -
All nodes are recovered and we are monitoring the results.
Impacted customers may request a Service Incident Report by contacting the Thales customer support portal.
Jan 20, 17:38 UTC
Identified -
Our monitoring indicates some failures in the datacentre and traffic has failed over to redundant nodes. Some customers may have seen a small impact to HSM operations.
Jan 20, 17:26 UTC
Investigating -
Our monitoring has detected a potential issue with Luna Cloud HSM Services in the Europe region that may impact users.
Our team is investigating and we will update you as soon as we have further news.
Jan 20, 17:08 UTC