Thales Data Protection on Demand
All Systems Operational
DPoD Platform Operational
90 days ago
100.0 % uptime
Today
Management Console (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
Management Console (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
CipherTrust Key Management Services (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
CipherTrust Key Management Services (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
Platform APIs (EU Region) Operational
90 days ago
100.0 % uptime
Today
Platform APIs (NA Region) Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Services (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Services (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
CipherTrust Data Security Platform Operational
90 days ago
100.0 % uptime
Today
CipherTrust Data Security Platform (NA Region) Operational
90 days ago
100.0 % uptime
Today
CipherTrust Data Security Platform (EU Region) Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (NA Region) Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (EU Region) Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (LATAM Region) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Thales Data Protection on Demand is changing the Identity Provider (IDP) used in the DPoD platform to Thales OneWelcome. Full details of the change can be found in the IDP Migration FAQ https://www.thalesdocs.com/dpod/resources/platform_resources/idp_migration_faq/index.html

Regions Impacted:
North America

Service Impacts:
During the maintenance period all DPoD Platform features and functions will be unavailable through the user interface and over the API.

Luna Cloud HSM services will continue to operate with no downtime during the maintenance window. Client authentication requests will be redirected to the new IDP when the migration is complete, as a result Luna Cloud HSM users may notice some additional retries if the token refresh coincides with the timing of the redirect.

Google EKMS Key Broker applications will be redeployed during the maintenance window. There will be downtime to the dataplane for few minutes during the window as a result.

payShield Cloud HSM service won't be impacted by this change.

CDSPaaS will continue to operate with no downtime during the maintenance window. If clicking on the "Manage your DPoD account" button opens the old DPoD URL, then refresh the CDSPaaS webpage and try again.

Maintenance Schedule:
Region: North America
Date: February 22, 2025
Time 14:00 UTC - 22:00 UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.

Posted on Jan 31, 2025 - 20:30 UTC
Thales Data Protection on Demand is changing the Identity Provider (IDP) used in the DPoD platform to Thales OneWelcome. Full details of the change can be found in the IDP Migration FAQ https://www.thalesdocs.com/dpod/resources/platform_resources/idp_migration_faq/index.html

Regions Impacted:
Europe

Service Impacts:
During the maintenance period all DPoD Platform features and functions will be unavailable through the user interface and over the API.

Luna Cloud HSM services will continue to operate with no downtime during the maintenance window. Client authentication requests will be redirected to the new IDP when the migration is complete, as a result Luna Cloud HSM users may notice some additional retries if the token refresh coincides with the timing of the redirect.

Google EKMS Key Broker applications will be redeployed during the maintenance window. There will be downtime to the dataplane for few minutes during the window as a result.

payShield Cloud HSM service won't be impacted by this change.

CDSPaaS will continue to operate with no downtime during the maintenance window. If clicking on the "Manage your DPoD account" button opens the old DPoD URL, then refresh the CDSPaaS webpage and try again.

Maintenance Schedule:
Region: Europe
Date: March 8, 2025
Time 14:00 UTC - 22:00 UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.

Posted on Jan 31, 2025 - 20:32 UTC
Past Incidents
Feb 14, 2025

No incidents reported today.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.