Thales Data Protection on Demand
All Systems Operational
EU Region Operational
90 days ago
99.98 % uptime
Today
Management Console (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Services (EU Region) ? Operational
90 days ago
99.92 % uptime
Today
CipherTrust Key Management Services (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
Platform APIs (EU Region) Operational
90 days ago
100.0 % uptime
Today
North America Region Operational
90 days ago
100.0 % uptime
Today
Management Console (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Services (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
CipherTrust Key Management Services (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
Platform APIs (NA Region) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 21, 2023
Resolved - The incident is resolved. Luna cloud HSM provisioning is operating normally.
Mar 21, 04:31 UTC
Monitoring - A fix has been implemented and we are now seeing successful service creations.

We are currently monitoring and verifying the solution.

Mar 21, 04:26 UTC
Update - We are continuing to investigate issues with Luna Cloud HSM service provisioning in the EU region.

Our investigations have confirmed that the HSMs in the datacenter are operating normally and new service creation can be initiated locally. Our investigation is moving on to involve networking and our cloud service provider partners.

There is no disruption to cryptographic operations performed by Luna Cloud HSM services.

Mar 21, 02:05 UTC
Update - We are continuing to work on a fix for the service provisioning issue.

There is no disruption to cryptographic operations performed by Luna Cloud HSM services. The incident only impacts the creation of new Luna Cloud HSM services.

Mar 21, 00:41 UTC
Identified - There is an issue with the creation of new HSM services at this time in the EU region.
Mar 20, 23:38 UTC
Investigating - Our monitoring has detected a potential issue with Luna Cloud HSM Services in the Europe region that may impact users.

Our team is investigating and we will update you as soon as we have further news.

Mar 20, 22:39 UTC
Mar 20, 2023
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023
Resolved - The incident is resolved, services including new tenant creation are operating normally.
Mar 13, 00:18 UTC
Monitoring - Tenant creation issues are resolved and is operating normally.

We are investigating some issues related to the provisioning of services from 3rd party marketplaces that may have been impacted by tenant creation.

Mar 13, 00:06 UTC
Identified - New tenant creation is experiencing some time outs.
Mar 12, 23:21 UTC
Investigating - Our monitoring has detected a potential issue with the Management Console and Platform API in the Europe region that may impact users.

Our team is investigating and we will update you as soon as we have further news.

Mar 12, 23:14 UTC
Mar 12, 2023
Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023

No incidents reported.

Mar 7, 2023

No incidents reported.