Resolved -
The incident is resolved. Luna cloud HSM provisioning is operating normally.
Mar 21, 04:31 UTC
Monitoring -
A fix has been implemented and we are now seeing successful service creations.
We are currently monitoring and verifying the solution.
Mar 21, 04:26 UTC
Update -
We are continuing to investigate issues with Luna Cloud HSM service provisioning in the EU region.
Our investigations have confirmed that the HSMs in the datacenter are operating normally and new service creation can be initiated locally. Our investigation is moving on to involve networking and our cloud service provider partners.
There is no disruption to cryptographic operations performed by Luna Cloud HSM services.
Mar 21, 02:05 UTC
Update -
We are continuing to work on a fix for the service provisioning issue.
There is no disruption to cryptographic operations performed by Luna Cloud HSM services. The incident only impacts the creation of new Luna Cloud HSM services.
Mar 21, 00:41 UTC
Identified -
There is an issue with the creation of new HSM services at this time in the EU region.
Mar 20, 23:38 UTC
Investigating -
Our monitoring has detected a potential issue with Luna Cloud HSM Services in the Europe region that may impact users.
Our team is investigating and we will update you as soon as we have further news.
Mar 20, 22:39 UTC