Thales Data Protection on Demand

All Systems Operational

Uptime over the past 90 days. View historical uptime.
DPoD Platform Operational
90 days ago
99.99 % uptime
Today
Management Console (EU Region) Operational
90 days ago
99.98 % uptime
Today
Management Console (NA Region) Operational
90 days ago
99.98 % uptime
Today
Platform APIs (EU Region) Operational
90 days ago
100.0 % uptime
Today
Platform APIs (NA Region) Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Services (EU Region) Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Services (NA Region) Operational
90 days ago
100.0 % uptime
Today
CipherTrust Data Security Platform Operational
90 days ago
100.0 % uptime
Today
CipherTrust Data Security Platform (NA Region) Operational
90 days ago
100.0 % uptime
Today
CipherTrust Data Security Platform (EU Region) Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (NA Region) Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (EU Region) Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (LATAM Region) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance on dpsas.io Jun 4, 2026 18:00-20:00 UTC

Data Protection on Demand will be performing scheduled maintenance impacting the `dpsas.io` domain.

Service Impact:
The impact of this maintenance is limited to Luna Cloud HSM clients with an older client configuration that includes the `dpsas.io` domain.

Impacted users may experience a temporary inability to connect during the maintenance window. We recommend that you download the latest client package to ensure your client configuration is up to date to avoid any disruptions.

Maintenance Schedule:

Date: Thursday, June 4, 2026
Time: 18:00 to 20:00 UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Posted on Apr 06, 2026 - 13:41 UTC

Scheduled Maintenance dpondemand.io Jun 13, 2026 13:00-15:00 UTC

Update - The schedule for this change has been updated;

Date: Saturday, June 13, 2026
Time: 13:00 to 15:00 UTC
Apr 06, 2026 - 13:00 UTC
Scheduled - Data Protection on Demand will be performing scheduled maintenance impacting the `dpondemand.io` domain.

Service Impact:
Users may experience a temporary inability to connect to dpondemand.io for a brief period during the maintenance window.

This domain is in use by the following services;
- DPoD Management Console
- Luna Cloud HSM
- CipherTrust Data Security Platform as a Service
- User Authentication (welcome.dpondemand.io)
- Luna Client Authentication (access.dpondemand.io)

Maintenance Schedule:

Date: Saturday, June 13, 2026
Time: 13:00 to 15:00 UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Feb 25, 2026 - 22:16 UTC
May 17, 2026

No incidents reported today.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026
Scheduled Maintenance - CipherTrust Data Security Platform
Completed - The scheduled maintenance has been completed.
May 10, 05:52 UTC
Verifying - Verification is currently underway for the maintenance items.
May 10, 05:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 05:00 UTC
Scheduled - CipherTrust Data Security Platform as a Service will be performing scheduled database maintenance on May 10, 2026.

Data Centers Impacted:
Western Europe
Americas

Service Impact:
Some customers may experience a brief outage for few minutes due to scheduled database maintenance.

Maintenance Schedule:

Region: Western Europe
Date: Sunday, May 10, 2026
Time: 5:00 AM to 6:00 AM UTC

Region: Americas
Date: Sunday, May 10, 2026
Time: 5:00 AM to 6:00 AM UTC

The maintenance dates are subject to change. Service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact https://supportportal.thalesgroup.com/csm.
Apr 22, 05:44 UTC
Luna Cloud HSM Disruption - North America Region
Postmortem - Read details
May 15, 18:05 UTC
Resolved - Luna Cloud HSM services in the North America region experienced a service disruption on Sunday May 10 at approximately 00:30 UTC.

Luna Cloud HSM users may have noticed a reduction in transaction rate, or in some cases a loss of connectivity. The service was restored by failing traffic to the alternate site in the region.

A Service Incident Report (SIR) will be made available once our internal investigation is completed.
May 10, 04:30 UTC
May 9, 2026

No incidents reported.

May 8, 2026
Scheduled Maintenance - Data Protection on Demand
Completed - The scheduled maintenance has been completed.
May 8, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 02:00 UTC
Scheduled - Data Protection on Demand will be performing scheduled maintenance, impacting access to the management portal in both the Europe and North America Region.

Service Impact:
Access to the DPoD management portal will be unavailable during the specified windows for the regions listed.

Maintenance Schedule:

Europe:
Date: Friday May 8, 2026
Time: 2:00 UTC to 4:00 UTC

North America:
Date: Friday May 8, 2026
Time: 4:00 UTC to 6:00 UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
May 7, 14:20 UTC
May 7, 2026
Scheduled Maintenance - Data Protection on Demand
Completed - The scheduled maintenance has been completed.
May 7, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 02:00 UTC
Scheduled - Data Protection on Demand will be performing scheduled maintenance, impacting access to the management portal in both the Europe and North America Region.

Service Impact:
Access to the DPoD management portal will be unavailable during the specified windows for the regions listed.

Maintenance Schedule:

Europe:
Date: Wednesday May 7, 2026
Time: 2:00 UTC to 4:00 UTC

North America:
Date: Wednesday May 7, 2026
Time: 4:00 UTC to 6:00 UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
May 6, 16:42 UTC
May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

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