Thales Data Protection on Demand

All Systems Operational

Uptime over the past 90 days. View historical uptime.
DPoD Platform Operational
90 days ago
99.92 % uptime
Today
Management Console (EU Region) ? Operational
90 days ago
99.79 % uptime
Today
Management Console (NA Region) ? Operational
90 days ago
99.94 % uptime
Today
CipherTrust Key Management Services (EU Region) ? Operational
90 days ago
99.96 % uptime
Today
CipherTrust Key Management Services (NA Region) ? Operational
90 days ago
99.96 % uptime
Today
Platform APIs (EU Region) Operational
90 days ago
99.94 % uptime
Today
Platform APIs (NA Region) Operational
90 days ago
99.94 % uptime
Today
Luna Cloud HSM Operational
90 days ago
99.98 % uptime
Today
Luna Cloud HSM Services (EU Region) ? Operational
90 days ago
99.98 % uptime
Today
Luna Cloud HSM Services (NA Region) ? Operational
90 days ago
99.97 % uptime
Today
CipherTrust Data Security Platform Operational
90 days ago
99.9 % uptime
Today
CipherTrust Data Security Platform (NA Region) Operational
90 days ago
99.98 % uptime
Today
CipherTrust Data Security Platform (EU Region) Operational
90 days ago
99.82 % uptime
Today
Thales Data Platform Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (NA Region) Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (EU Region) Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (LATAM Region) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Management Portal Maintenance - EU Region Jun 24, 2025 18:00-20:00 UTC

Thales Data Protection on Demand Platform will be performing scheduled maintenance, impacting the management portal.

Service Impact:
You can expect management portal functionality to be unavailable during the maintenance window. This includes new service provisioning, audit log query, user management, tenant management and subscription management.

Maintenance Schedule:

Region: Europe
Date: Tuesday June 24, 2025
Time: 18:00 to 20:00 UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Posted on Jun 13, 2025 - 19:33 UTC

Management Portal Maintenance - NA Region Jun 25, 2025 22:00-23:59 UTC

Thales Data Protection on Demand Platform will be performing scheduled maintenance, impacting the management portal.

Service Impact:
You can expect management portal functionality to be unavailable during the maintenance window. This includes new service provisioning, audit log query, user management, tenant management and subscription management.

Maintenance Schedule:

Region: North America
Date: Wednesday June 25, 2025
Time: 22:00 to 23:59 UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Posted on Jun 13, 2025 - 19:37 UTC

Scheduled Maintenance - CipherTrust Data Security Platform Jun 26, 2025 02:00-02:40 UTC

CipherTrust Data Security Platform as a Service will be performing scheduled maintenance, impacting Provisioning/Deprovisioning operations in both the Western Europe and America regions.

Data Centers Impacted:
Western Europe And Americas

Service Impact:
The Provisioning/Deprovisioning of services and accounts will not be available during these maintenance windows.

Maintenance Schedule:

Region: Americas
Date: Thursday, June 26, 2025
Time: 02:00 AM to 02:40 AM UTC

Region: Western Europe
Date: Thursday, June 26, 2025
Time: 02:00 AM to 02:40 AM UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Posted on Jun 05, 2025 - 05:36 UTC

Scheduled Maintenance - CipherTrust Data Security Platform Jul 3, 2025 02:00-02:40 UTC

CipherTrust Data Security Platform as a Service will be performing scheduled maintenance, impacting Provisioning/Deprovisioning operations in both the Western Europe and America regions.

Data Centers Impacted:
Western Europe And Americas

Service Impact:
The Provisioning/Deprovisioning of services and accounts will not be available during these maintenance windows.

Maintenance Schedule:

Region: Americas
Date: Thursday, July 03, 2025
Time: 02:00 AM to 02:40 AM UTC

Region: Western Europe
Date: Thursday, July 03, 2025
Time: 02:00 AM to 02:40 AM UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Posted on Jun 05, 2025 - 05:45 UTC
Jun 24, 2025

No incidents reported today.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
Network and Routing Configuration Updates for One Welcome Identity Platform
Completed - The scheduled maintenance has been completed.
Jun 18, 14:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 14:00 UTC
Scheduled - We are reapplying the production change to the One Welcome Identity Platform.

The One Welcome Identity Platform, utilized by the DPoD platform and services for user authentication and validation of Luna Clients, is scheduled for maintenance. This maintenance will involve updates to network and routing configurations which are expected to be transparent to end users.


Service Impact:
There is no impact to services or management portal access.

As a result of the maintenance there will be a change to the Certificate Authority used by the One Welcome Identity Platform. Luna Cloud HSM users should ensure that the Certificate Revocation List (CRL) distribution points for the Globalsign CA (http://crl.globalsign.com/) are accessible to their client in order to maintain uninterrupted service.

For a detailed overview of the network requirements for the Luna Cloud HSM service, please refer to the Client Network Connectivity documentation available on thalesdocs.com

Maintenance Schedule:

Region: All Regions
Date: Wednesday, June 18, 2025
Time: between 14:00 and 15:00 UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Jun 17, 15:37 UTC
Jun 17, 2025

No incidents reported.

Jun 16, 2025
Potential Disruption - Tenant Creation
Resolved - This incident has been resolved.
Jun 16, 19:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 19:32 UTC
Investigating - Our monitoring has detected a potential issue with Data Protection on Demand Services that may impact customers.

Our team is already investigating and we will update you as soon as we have further news.
Jun 16, 19:00 UTC
Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Data Protection on Demand Platform Disruption
Resolved - This incident has been resolved.
Jun 12, 20:34 UTC
Identified - Most platform functionality is recovered.

At this time however audit log queries are not yet operational.
Jun 12, 20:02 UTC
Investigating - We are aware of several issues impacting the Data Protection on Demand Platform that may impact customers.

Our team is already investigating and we will update you as soon as we have further news.
Jun 12, 19:09 UTC
Disruption - CipherTrust Data Security Platform
Resolved - This incident has been resolved.
Jun 12, 19:22 UTC
Investigating - Our monitoring has detected an issue with CipherTrust Data Security Platform Services that may impact customers in EU and NA region.

Provisioning and Deprovisioning is not working in both EU and NA regions.

Existing Services in EU region are experiencing issues.

Our team is investigating the issue and will share an update soon.
Jun 12, 18:51 UTC
Jun 11, 2025
Rollback: Network and Routing Configuration Updates for One Welcome Identity Platform
Resolved - A change from earlier today to the One Welcome authentication system was rolled back to address issues experienced by some Luna Cloud HSM users running on older Windows Client Versions
Jun 11, 00:23 UTC
Jun 10, 2025
Network and Routing Configuration Updates for One Welcome Identity Platform
Completed - The scheduled maintenance has been completed.
Jun 10, 15:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 15:00 UTC
Scheduled - The One Welcome Identity Platform, utilized by the DPoD platform and services for user authentication and validation of Luna Clients, is scheduled for maintenance. This maintenance will involve updates to network and routing configurations which are expected to be transparent to end users.

Service Impact:
There is no impact to services or management portal access.

As a result of the maintenance there will be a change to the Certificate Authority used by the One Welcome Identity Platform. Luna Cloud HSM users should ensure that the Certificate Revocation List (CRL) distribution points for the Globalsign CA (http://crl.globalsign.com/) are accessible to their client in order to maintain uninterrupted service.

For a detailed overview of the network requirements for the Luna Cloud HSM service, please refer to the Client Network Connectivity documentation available on thalesdocs.com

Maintenance Schedule:

Region: All Regions
Date: Tuesday, June 10, 2025
Time: between 15:00 and 16:00 UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Jun 2, 19:47 UTC
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