Thales Data Protection on Demand
All Systems Operational
DPoD Platform Operational
90 days ago
100.0 % uptime
Today
Management Console (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
Management Console (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
CipherTrust Key Management Services (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
CipherTrust Key Management Services (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
Platform APIs (EU Region) Operational
90 days ago
100.0 % uptime
Today
Platform APIs (NA Region) Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Services (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Services (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
CipherTrust Data Security Platform Operational
90 days ago
100.0 % uptime
Today
CipherTrust Data Security Platform (NA Region) Operational
90 days ago
100.0 % uptime
Today
CipherTrust Data Security Platform (EU Region) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024

No incidents reported.

Mar 26, 2024
Completed - The scheduled maintenance has been completed.
Mar 26, 00:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:00 UTC
Update - Please note that this maintenance for the NA Region is rescheduled to March 26, 2024 00:00 (UTC)

The impact of the maintenance is also updated to include service and client authentication. As a result Cloud HSM users may experience client authentication retires for 1 minute during the maintenance window.

Mar 13, 15:22 UTC
Scheduled - We will be performing scheduled maintenance to the DPoD Management Portal in the NA Region to upgrade databases. Users can expect up to 5 minutes of disruption to the platform during the maintenance activity.

Regions Impacted:
North America Region

Service Impact:
The management portal will be unavailable for approximately 5 minutes and service and client authentication for approximately 1 min. Cloud HSM Users may see retries on client authentication.

This activity will be performed between the following periods:
- Planned Start Date: March 26, 2024 00:00 (UTC)
- Planned End Date: March 26, 2024 00:10 (UTC)
- Impact Duration: up to five minutes during the window

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team via the support portal at https://supportportal.thalesgroup.com/csm

Mar 5, 20:01 UTC
Mar 25, 2024
Postmortem - Read details
Mar 25, 20:53 UTC
Resolved - This incident has been resolved.
Mar 25, 07:40 UTC
Investigating - Our monitoring has detected a potential issue with Luna Cloud HSM Services in the Europe region that may impact users.

Our team is investigating and we will update you as soon as we have further news.

Mar 25, 04:17 UTC
Completed - The scheduled maintenance has been completed.
Mar 25, 00:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 00:00 UTC
Update - Please note that this maintenance for the EU Region is rescheduled to March 25, 2024 00:00 (UTC)

The impact of the maintenance is also updated to include service and client authentication. As a result Cloud HSM users may experience client authentication retires for 1 minute during the maintenance window.

Mar 13, 15:18 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 5, 21:33 UTC
Scheduled - We will be performing scheduled maintenance to the DPoD Management Portal in the EU Region to upgrade databases. Users can expect up to 5 minutes of disruption to the platform and authentication during the maintenance activity.

Regions Impacted:
Europe Region

Service Impact:
The management portal will be unavailable for approximately 5 minutes and service and client authentication for approximately 1 min. Cloud HSM Users may see retries on client authentication.

This activity will be performed between the following periods:
- Planned Start Date: March 25, 2024 00:00 (UTC)
- Planned End Date: March 25, 2024 00:10 (UTC)
- Impact Duration: up to five minutes during the window

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team via the support portal at https://supportportal.thalesgroup.com/csm

Mar 5, 19:59 UTC
Mar 24, 2024
Completed - The scheduled maintenance has been completed.
Mar 24, 05:46 UTC
Verifying - Verification is currently underway for the maintenance items.
Mar 24, 05:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 05:00 UTC
Scheduled - CipherTrust Data Security Platform as a Service will be performing scheduled database maintenance on Mar 24th 2024.

Data Centers Impacted:
Western Europe And Americas

Service Impact:
Some customers may experience a brief outage of a minute or less due to scheduled database maintenance.

Maintenance Schedule:

Region: Western Europe And Americas
Date: Sunday, Mar 24, 2024
Time: 5:00 AM to 6:00 AM UTC

The maintenance dates are subject to change. Service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact https://supportportal.thalesgroup.com/csm.

Mar 8, 04:44 UTC
Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024
Postmortem - Read details
Mar 22, 18:18 UTC
Resolved - This incident has been resolved.
Mar 21, 14:14 UTC
Investigating - Our monitoring has detected a potential issue with the Management Console and Platform API in the Europe region that may impact users.

Our team is investigating and we will update you as soon as we have further news.

Mar 21, 10:22 UTC
Mar 20, 2024

No incidents reported.

Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 06:24 UTC
Verifying - Verification is currently underway for the maintenance items.
Mar 19, 06:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 05:30 UTC
Scheduled - CipherTrust Data Security Platform as a Service will be performing scheduled maintenance on Mar 19th 2024.

Data Centers Impacted:
Western Europe And Americas

Service Impact:
Provisioning of new CipherTrust Data Security Platform service, and deprovisioning of existing ones, will be temporarily unavailable. There will be no impact to existing services.

Maintenance Schedule:

Region: Western Europe And Americas
Date: Tuesday, Mar 19, 2024
Time: 5:30 AM to 6:30 AM UTC

The maintenance dates are subject to change. Service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact https://supportportal.thalesgroup.com/csm.

Mar 8, 04:40 UTC
Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.