Data Protection on Demand will be performing Scheduled Maintenance on Friday May 14, 2021 between 20:00 and 20:30 UTC to make improvements to the resiliency of the platform. This change will require a brief service disruption in order to perform this important update.

What to expect on May 14

For approximately 5 minutes the platform’s identity management service will be unavailable. As a result, the web console and platform APIs will not respond to requests and Luna Cloud HSM clients will be unable to fetch a new token. This will have the following impacts for customers;

• Access to the Data Protection on Demand web console
• Creation of a new client connection to the HSM service
• On-boarding of new tenants and submitting new service selections
• Service management including new service provisioning
• Access to Platform APIs
• Access to Key Broker Services

The operation of active Luna Cloud HSM clients is not expected to be affected during this window. However if a token refresh is required, the client will be unable to connect until the maintenance is completed.

IMPORTANT: If you are using an IP address in your network connection between your DPoD client and the DPoD platform we recommend you update your configuration to use the fully qualified domain name as described in Network Connectivity (https://thalesdocs.com/dpod/resources/network_connectivity/index.html). If your network configuration uses any hard coded IP addresses, this change to the DPoD platform will disrupt your connection to the service.


This activity will be performed between the following periods:
Planned Start Date: Friday May 14 20:00 (UTC)
Planned End Date: Friday May 14 20:30 (UTC)
Impact Duration: 5 minutes during this window

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.

Thank you,
Thales Data Protection On Demand Cloud Services Team
Posted on May 7, 23:06 UTC

Data Protection on Demand will be performing Scheduled Maintenance on Friday May 15, 2021 between 20:00 and 20:30 UTC to make improvements to the resiliency of the platform. This change will require a brief service disruption in order to perform this important update.

What to expect on May 15

For approximately 5 minutes the platform’s identity management service will be unavailable. As a result, the web console and platform APIs will not respond to requests and Luna Cloud HSM clients will be unable to fetch a new token. This will have the following impacts for customers;

• Access to the Data Protection on Demand web console
• Creation of a new client connection to the HSM service
• On-boarding of new tenants and submitting new service selections
• Service management including new service provisioning
• Access to Platform APIs
• Access to Key Broker Services

The operation of active Luna Cloud HSM clients is not expected to be affected during this window. However if a token refresh is required, the client will be unable to connect until the maintenance is completed.

IMPORTANT: If you are using an IP address in your network connection between your DPoD client and the DPoD platform we recommend you update your configuration to use the fully qualified domain name as described in Network Connectivity (https://thalesdocs.com/dpod/resources/network_connectivity/index.html). If your network configuration uses any hard coded IP addresses, this change to the DPoD platform will disrupt your connection to the service.


This activity will be performed between the following periods:
Planned Start Date: Friday May 15 20:00 (UTC)
Planned End Date: Friday May 15 20:30 (UTC)
Impact Duration: 5 minutes during this window

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.

Thank you,
Thales Data Protection On Demand Cloud Services Team
Posted on May 7, 23:12 UTC