Thales Data Protection on Demand
All Systems Operational
DPoD Platform Operational
90 days ago
99.93 % uptime
Today
Management Console (EU Region) ? Operational
90 days ago
99.93 % uptime
Today
Management Console (NA Region) ? Operational
90 days ago
99.93 % uptime
Today
CipherTrust Key Management Services (EU Region) ? Operational
90 days ago
99.93 % uptime
Today
CipherTrust Key Management Services (NA Region) ? Operational
90 days ago
99.93 % uptime
Today
Platform APIs (EU Region) Operational
90 days ago
99.93 % uptime
Today
Platform APIs (NA Region) Operational
90 days ago
99.93 % uptime
Today
Luna Cloud HSM Operational
90 days ago
99.91 % uptime
Today
Luna Cloud HSM Services (EU Region) ? Operational
90 days ago
99.89 % uptime
Today
Luna Cloud HSM Services (NA Region) ? Operational
90 days ago
99.93 % uptime
Today
CipherTrust Data Security Platform Operational
90 days ago
99.94 % uptime
Today
CipherTrust Data Security Platform (NA Region) Operational
90 days ago
99.94 % uptime
Today
CipherTrust Data Security Platform (EU Region) Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 24, 2024

No incidents reported today.

Apr 23, 2024
Resolved - This incident has been resolved.
Apr 23, 16:01 UTC
Update - We have addressed the issue with the authentication services. Users will see a restoration of services depending on the amount of time it takes for changes to propagate.

We are continuing to monitor the results of the fix.

Apr 23, 14:05 UTC
Monitoring - A fix has been implemented for authentication services.
Apr 23, 13:17 UTC
Update - We are continuing to investigate this issue.
Apr 23, 12:54 UTC
Update - Platform authentication services are unavailable. As a result HSM clients will be unable to reauthenticate.
Apr 23, 12:42 UTC
Update - The management console is unavailable in the EU region.
Apr 23, 12:29 UTC
Investigating - Our monitoring has detected a potential issue with Data Protection on Demand Services that may impact customers.

Our team is already investigating and we will update you as soon as we have further news.

Apr 23, 12:24 UTC
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Postmortem - Read details
Apr 23, 18:11 UTC
Resolved - The disruption to Luna Cloud HSM services has been investigated and resolved.

If you are experiencing any service issues, please contact https://supportportal.thalesgroup.com/csm

Apr 18, 11:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

If you are experiencing any service issues, please contact https://supportportal.thalesgroup.com/csm

Apr 18, 11:02 UTC
Investigating - Our monitoring has detected a potential issue with Data Protection on Demand Services that may impact customers.

Our team is already investigating and we will update you as soon as we have further news.

Apr 18, 10:45 UTC
Resolved - This incident has been resolved.
Apr 18, 11:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 18, 10:56 UTC
Investigating - Our monitoring has detected a potential issue with CipherTrust Data Security Platform Services that may impact customers in EU region. This could be due to an ongoing potential issue on DPoD Platform.

Our team is investigating the issue and will share an update soon.

Apr 18, 10:54 UTC
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.