Thales Data Protection on Demand
All Systems Operational
EU Region Operational
90 days ago
99.99 % uptime
Today
Management Console (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Services (EU Region) ? Operational
90 days ago
99.99 % uptime
Today
CipherTrust Key Management Services (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
Platform APIs (EU Region) Operational
90 days ago
100.0 % uptime
Today
North America Region Operational
90 days ago
100.0 % uptime
Today
Management Console (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Services (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
CipherTrust Key Management Services (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
Platform APIs (NA Region) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 29, 2023

No incidents reported today.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Resolved - All nodes are recovered and we are monitoring the results.

Impacted customers may request a Service Incident Report by contacting the Thales customer support portal.

Jan 20, 17:38 UTC
Identified - Our monitoring indicates some failures in the datacentre and traffic has failed over to redundant nodes. Some customers may have seen a small impact to HSM operations.
Jan 20, 17:26 UTC
Investigating - Our monitoring has detected a potential issue with Luna Cloud HSM Services in the Europe region that may impact users.

Our team is investigating and we will update you as soon as we have further news.

Jan 20, 17:08 UTC
Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.