Thales Data Protection on Demand
All Systems Operational
EU Region Operational
90 days ago
100.0 % uptime
Today
Management Console (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Services (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
CipherTrust Key Management Services (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
Platform APIs (EU Region) Operational
90 days ago
100.0 % uptime
Today
North America Region Operational
90 days ago
99.96 % uptime
Today
Management Console (NA Region) ? Operational
90 days ago
99.98 % uptime
Today
Luna Cloud HSM Services (NA Region) ? Operational
90 days ago
99.92 % uptime
Today
CipherTrust Key Management Services (NA Region) ? Operational
90 days ago
99.92 % uptime
Today
Platform APIs (NA Region) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 9, 2021

No incidents reported today.

Dec 8, 2021

No incidents reported.

Dec 7, 2021
Resolved - This incident has been resolved.
Dec 7, 17:16 UTC
Monitoring - A fix has been implemented by one of our service providers. We are monitoring the results.
Dec 7, 13:58 UTC
Investigating - Our monitoring has detected higher than normal issues with HTTP traffic within the datacenter for Luna Cloud HSM services in the European Region. We have not seen any customer impact as a result.

The Thales team is already investigating and we will update you as soon as we have further news.
Dec 6, 16:10 UTC
Dec 6, 2021
Completed - The scheduled maintenance has been completed.
Dec 6, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 07:02 UTC
Scheduled - Data Protection on Demand will be performing Scheduled Maintenance on December 6, 2021 between 07:00 and 09:00 UTC to perform database maintenance with impact to a number of platform components in the North America Region.

What to expect on December 6th
For 30 minutes during the maintenance window a key application database will be taken offline. During the time this database is offline, the DPoD web console and platform APIs will not respond to requests.

This will have the following impacts for customers;
· Access to the Data Protection on Demand web console will be unavailable
· On-boarding of new tenants and submitting new service selections will be unavailable
· Service management including service provisioning will be unavailable
· No access to Platform APIs
· No access to Salesforce and Azure Key Broker Services

The operation of HSM on Demand clients is not expected to be affected during this window.

This activity will be performed between the following periods:
Planned Start Date: December 6, 07:00 (UTC)
Planned End Date: December 6, 09:00 (UTC)
Impact Duration: 30 minutes during the window

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.

Thank you,
Thales Data Protection On Demand Cloud Services Team
Nov 29, 22:23 UTC
Dec 5, 2021

No incidents reported.

Dec 4, 2021
Completed - Client traffic in the North America region was restored to the primary datacenter at 05:10 UTC.
Dec 4, 13:09 UTC
Update - To accommodate additional maintenance and minimize any customer impact, traffic in the North America region will be restored to the primary datacenter Saturday, December 4, 2021 at 05:10 UTC
Dec 2, 20:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 12:30 UTC
Update - The planned failover in North America has been rescheduled to Dec 2
Nov 30, 20:12 UTC
Scheduled - Data Protection on Demand will be performing scheduled maintenance on December 2, 2021 to our Luna Cloud HSM infrastructure in the North America Region.

In order to perform the maintenance without impact to customers, HSM client traffic will be directed to the secondary DC while maintenance is performed on the primary site. When maintenance is completed the primary site will be returned to service. Failover to the secondary site is achieved by updating the DNS for the datacentre domain.

This activity will be performed between the following periods:
Planned Start Date: December 2, 12:30 (UTC)
Planned End Date: December 2, 16:30 (UTC)
Impact Duration: no customer impact

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.
Nov 27, 15:26 UTC
Dec 3, 2021

No incidents reported.

Dec 2, 2021
Dec 1, 2021
Completed - HSM traffic in the EU region has been restored to the primary datacenter.
Dec 1, 21:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 21:00 UTC
Scheduled - Maintenance has been completed in the European Region for Luna Cloud HSM and client traffic will be restored to the primary datacenter on December 1, 2021. Failover is achieved by updating the DNS for the datacenter domain.

This activity will be performed between the following periods:
Planned Start Date: December 1, 21:00 (UTC)
Planned End Date: December 1, 22:00 (UTC)
Impact Duration: no customer impact

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.
Dec 1, 14:44 UTC
Nov 30, 2021
Completed - The scheduled maintenance has been completed.
Nov 30, 23:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 22:01 UTC
Scheduled - Data Protection on Demand will be performing Scheduled Maintenance on November 30, 2021 between 22:00 and 23:59 UTC to perform database maintenance with impact to a number of platform components in the European Region.

What to expect on November 30th
For 30 minutes during the maintenance window a key application database will be taken offline. During the time this database is offline, the DPoD web console and platform APIs will not respond to requests.

This will have the following impacts for customers;
· Access to the Data Protection on Demand web console will be unavailable
· On-boarding of new tenants and submitting new service selections will be unavailable
· Service management including service provisioning will be unavailable
· No access to Platform APIs
· No access to Salesforce and Azure Key Broker Services

The operation of HSM on Demand clients is not expected to be affected during this window.

This activity will be performed between the following periods:
Planned Start Date: November 30, 22:00 (UTC)
Planned End Date: November 30, 23:59 (UTC)
Impact Duration: 30 minutes during the window

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.

Thank you,
Thales Data Protection On Demand Cloud Services Team
Nov 18, 16:29 UTC
Completed - Return to primary datacentre is planned for Dec 1 to accommodate additional maintenance items.
Nov 30, 16:30 UTC
Update - HSM traffic in EU Region has been directed to the secondary datacentre
Nov 30, 12:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 12:31 UTC
Scheduled - Data Protection on Demand will be performing scheduled maintenance on November 30, 2021 to our Luna Cloud HSM infrastructure in the European Region.

In order to perform the maintenance without impact to customers, HSM client traffic will be directed to the secondary DC while maintenance is performed on the primary site. When maintenance is completed the primary site will be returned to service. Failover to the secondary site is achieved by updating the DNS for the datacentre domain.

This activity will be performed between the following periods:
Planned Start Date: November 30, 12:30 (UTC)
Planned End Date: November 30, 16:30 (UTC)
Impact Duration: no customer impact

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.
Nov 27, 15:21 UTC
Nov 29, 2021
Completed - The scheduled maintenance has been completed.
Nov 29, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 07:00 UTC
Scheduled - Data Protection on Demand will be performing Scheduled Maintenance on November 29, 2021 between 07:00 and 09:00 UTC to perform database maintenance with impact to a number of platform components in the North America Region.

What to expect on November 29th
For 30 minutes during the maintenance window a key application database will be taken offline. During the time this database is offline, the DPoD web console and platform APIs will not respond to requests.

This will have the following impacts for customers;
· Access to the Data Protection on Demand web console will be unavailable
· On-boarding of new tenants and submitting new service selections will be unavailable
· Service management including service provisioning will be unavailable
· No access to Platform APIs
· No access to Salesforce and Azure Key Broker Services

The operation of HSM on Demand clients is not expected to be affected during this window.

This activity will be performed between the following periods:
Planned Start Date: November 29, 07:00 (UTC)
Planned End Date: November 29, 09:00 (UTC)
Impact Duration: 30 minutes during the window

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.

Thank you,
Thales Data Protection On Demand Cloud Services Team
Nov 18, 16:24 UTC
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.