Thales Data Protection on Demand
All Systems Operational
DPoD Platform Operational
90 days ago
100.0 % uptime
Today
Management Console (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
Management Console (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
CipherTrust Key Management Services (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
CipherTrust Key Management Services (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
Platform APIs (EU Region) Operational
90 days ago
100.0 % uptime
Today
Platform APIs (NA Region) Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Services (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Services (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
CipherTrust Data Security Platform Operational
90 days ago
100.0 % uptime
Today
CipherTrust Data Security Platform (NA Region) Operational
90 days ago
100.0 % uptime
Today
CipherTrust Data Security Platform (EU Region) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 21, 2024

No incidents reported today.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024
Completed - The scheduled maintenance has been completed.
Feb 14, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 21:00 UTC
Scheduled - We will be performing scheduled maintenance on February 14th 2024 to the DPoD Management Portal in the NA region.

Regions Impacted:
North America Region

Service Impact:
During the 2-hour maintenance window, the DPoD Management Portal (Console and APIs) will not be available for users in the NA Region.

The operation of Luna Cloud HSM and CipherTrust Data Protection Services is not impacted by this maintenance.

This activity will be performed between the following periods:
- Planned Start Date: February 14, 2024 21:00 (UTC)
- Planned End Date: February 14, 2024 23:00 (UTC)
- Impact Duration: 2 hours

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team via the support portal at https://supportportal.thalesgroup.com/csm

Feb 5, 15:55 UTC
Feb 13, 2024

No incidents reported.

Feb 12, 2024
Completed - The scheduled maintenance has been completed.
Feb 12, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 19:00 UTC
Scheduled - We will be performing scheduled maintenance on February 12th 2024 to the DPoD Management Portal in the EU region.

Regions Impacted:
Europe Region

Service Impact:
During the 2-hour maintenance window, the DPoD Management Portal (Console and APIs) will not be available for users in the EU Region.

The operation of Luna Cloud HSM and CipherTrust Data Protection Services is not impacted by this maintenance.

This activity will be performed between the following periods:
- Planned Start Date: February 12, 2024 19:00 (UTC)
- Planned End Date: February 12, 2024 21:00 (UTC)
- Impact Duration: 2 hours

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team via the support portal at https://supportportal.thalesgroup.com/csm

Feb 5, 15:48 UTC
Feb 11, 2024
Completed - The scheduled maintenance has been completed.
Feb 11, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 05:00 UTC
Update - This maintenance is rescheduled to Sunday February 11th at 17:00 UTC
Feb 7, 19:54 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 1, 19:32 UTC
Scheduled - MAINTENANCE RESCHEDULED to February 11th

Luna Cloud HSM will be performing scheduled maintenance on February 11th 2024 to update systems to use a floating IP address.

Regions Impacted:
North America

Service Impact:
After the change, Luna Cloud HSM users may experience no route to host client errors for a period of up to 30 minutes until the new Cname records are propagated in the next DNS sync.

CDSPaaS users may experience service disruptions when calling APIs that require a connection to the HSM.

This activity will be performed between the following periods:
- Planned Start Date: February 11, 2024 17:00 (UTC)
- Planned End Date: February 11, 2024 18:00 (UTC)
- Impact Duration: up to 30 minutes

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team via the support portal at https://supportportal.thalesgroup.com/csm

Feb 1, 19:23 UTC
Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.

Feb 8, 2024

No incidents reported.

Feb 7, 2024

No incidents reported.