Thales Data Protection on Demand
All Systems Operational
DPoD Platform Operational
90 days ago
99.99 % uptime
Today
Management Console (EU Region)
Operational
90 days ago
99.99 % uptime
Today
Management Console (NA Region)
Operational
90 days ago
99.99 % uptime
Today
CipherTrust Key Management Services (EU Region)
Operational
90 days ago
100.0 % uptime
Today
CipherTrust Key Management Services (NA Region)
Operational
90 days ago
100.0 % uptime
Today
Platform APIs (EU Region) Operational
90 days ago
100.0 % uptime
Today
Platform APIs (NA Region) Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Operational
90 days ago
99.96 % uptime
Today
Luna Cloud HSM Services (EU Region)
Operational
90 days ago
99.92 % uptime
Today
Luna Cloud HSM Services (NA Region)
Operational
90 days ago
100.0 % uptime
Today
CipherTrust Data Security Platform Operational
90 days ago
99.71 % uptime
Today
CipherTrust Data Security Platform (NA Region) Operational
90 days ago
100.0 % uptime
Today
CipherTrust Data Security Platform (EU Region) Operational
90 days ago
99.42 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 21, 2023

No incidents reported today.

Sep 20, 2023
Resolved - This incident has been resolved.
Sep 20, 21:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 20:17 UTC
Identified - We are experiencing high failure rates for HSM Service provisioning in the North America region.
Sep 20, 20:01 UTC
Investigating - Our monitoring has detected a potential issue with Luna Cloud HSM Services in the North America region that may impact users.

Our team is investigating and we will update you as soon as we have further news.

Sep 20, 19:53 UTC
Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023
Resolved - Provisioning errors have been resolved.
Sep 16, 11:38 UTC
Investigating - We are currently investigating provisioning errors on CipherTrust Data Security Platform Services in the Europe and North America regions
Sep 16, 11:15 UTC
Resolved - Incident resolved, cloud HSM services are operating normally.
Sep 16, 11:05 UTC
Investigating - Our monitoring has detected a potential issue with Luna Cloud HSM Services in the North America region that may impact users.

Our team is investigating and we will update you as soon as we have further news.

Sep 16, 10:36 UTC
Sep 15, 2023

No incidents reported.

Sep 14, 2023
Completed - Verification completed for CipherTrust Data Security Platform - CipherTrust Data Security Platform (EU Region) and it is Operational.
Sep 14, 12:02 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 14, 11:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 11:00 UTC
Scheduled - Verification completed for CipherTrust Data Security Platform - CipherTrust Data Security Platform (EU Region) and it is Operational.
We will be undergoing scheduled maintenance for CipherTrust Data Security Platform - CipherTrust Data Security Platform (EU Region) Date: Thursday Sep 14, 2023 Time: 11:00 to 12:15 UTC

Sep 13, 12:12 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 13, 11:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 11:00 UTC
Update - Verification completed for CipherTrust Data Security Platform - CipherTrust Data Security Platform (NA Region) and it is Operational.
We will be undergoing scheduled maintenance for CipherTrust Data Security Platform - CipherTrust Data Security Platform (EU Region) Date: Wednesday Sep 13, 2023 Time: 11:00 to 12:15 UTC

Sep 12, 12:13 UTC
Scheduled - Verification completed for CipherTrust Data Security Platform - CipherTrust Data Security Platform (NA Region) and it is Operational.
We will be undergoing scheduled maintenance for CipherTrust Data Security Platform - CipherTrust Data Security Platform (NA Region) Date: Wednesday Sep 13, 2023 Time: 11:00 to 12:15 UTC

Sep 12, 12:08 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 12, 11:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 11:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 11, 12:12 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 11, 12:04 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 11, 11:16 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 11, 11:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Only NA region is in maintenance, CipherTrust Data Security Platform - CipherTrust Data Security Platform (EU Region) is operational.

Sep 11, 11:01 UTC
Scheduled - CipherTrust Data Security Platform as a Service will be performing scheduled maintenance, impacting access to the to the Service in both the Western Europe and America regions.

Data Centers Impacted:
Western Europe And Americas

Service Impact:
The CDSP Service will be unavailable during the specified windows for the regions listed. Also, provisioning of new services and accounts will not be available during these maintenance windows.

Maintenance Schedule:

Region: Americas
Date: Monday, Sep 11, 2023
Time: 11:00 to 12:15 UTC

Date: Tuesday Sep 12, 2023
Time: 11:00 to 12:15 UTC

Region: Western Europe
Date: Wednesday Sep 13, 2023
Time: 11:00 to 12:15 UTC

Date: Thursday Sep 14, 2023
Time: 11:00 to 12:15 UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.

Sep 6, 16:06 UTC
Sep 13, 2023
Sep 12, 2023
Sep 11, 2023
Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

Sep 8, 2023

No incidents reported.

Sep 7, 2023

No incidents reported.