Thales Data Protection on Demand

All Systems Operational

Uptime over the past 90 days. View historical uptime.
DPoD Platform Operational
90 days ago
100.0 % uptime
Today
Management Console (EU Region) Operational
90 days ago
100.0 % uptime
Today
Management Console (NA Region) Operational
90 days ago
100.0 % uptime
Today
Platform APIs (EU Region) Operational
90 days ago
100.0 % uptime
Today
Platform APIs (NA Region) Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Operational
90 days ago
99.98 % uptime
Today
Luna Cloud HSM Services (EU Region) Operational
90 days ago
99.98 % uptime
Today
Luna Cloud HSM Services (NA Region) Operational
90 days ago
99.98 % uptime
Today
CipherTrust Data Security Platform Operational
90 days ago
100.0 % uptime
Today
CipherTrust Data Security Platform (NA Region) Operational
90 days ago
100.0 % uptime
Today
CipherTrust Data Security Platform (EU Region) Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (NA Region) Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (EU Region) Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (LATAM Region) Operational
90 days ago
100.0 % uptime
Today
Additional Services Operational
90 days ago
100.0 % uptime
Today
Support Ticketing System Operational
90 days ago
100.0 % uptime
Today
Support Phone System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - CipherTrust Data Security Platform Sep 6, 2026 05:00-06:00 UTC

CipherTrust Data Security Platform as a Service will be performing scheduled database maintenance on September 6th 2026.

Data Centers Impacted:
Western Europe And Americas

Service Impact:
Some customers may experience a brief outage of a minute or less due to scheduled database maintenance.

Maintenance Schedule:

Region: Western Europe And Americas
Date: Sunday, Sep 6, 2026
Time: 5:00 AM to 6:00 AM UTC

The maintenance dates are subject to change. Service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact https://supportportal.thalesgroup.com/csm.
Posted on Aug 27, 2026 - 05:55 UTC
Aug 30, 2026

No incidents reported today.

Aug 29, 2026

No incidents reported.

Aug 28, 2026
Data Protection on Demand - Scheduled Maintenance - User Authentication
Completed - The scheduled maintenance has been completed.
Aug 28, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 21:00 UTC
Scheduled - To ensure our infrastructure is robust, stable, and secure, teams will be conducting necessary updates to the user authentication platform.

Service Impact:
We expect no major downtime, but during the maintenance window, there could be short service interruptions to user authentication.

There is no impact to services (eg Luna Cloud, Ciphertrust or PayShield) as a result of this maintenance activity.

Maintenance Schedule:

All Regions:
Date: Thursday August 27, 2026
Time: 21:00 UTC to 1:00 UTC (August 28)

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Aug 19, 17:49 UTC
Aug 27, 2026
Scheduled Maintenance - CipherTrust Data Security Platform Onboarding
Completed - Maintenance Cancellation Notice:

The scheduled CipherTrust Data Security Platform as a Service maintenance planned for August 27, 2026 has been cancelled.
No service impact is expected, and tenant account creation will continue to operate normally in all regions.
Aug 27, 08:05 UTC
Scheduled - CipherTrust Data Security Platform as a Service will be performing scheduled maintenance, impacting the creation of new tenant accounts in both the Europe and North America regions.

Service Impact:
We will be performing scheduled maintenance which may cause a temporary interruption to the creation of new CDSPaaS tenant accounts.

Maintenance Schedule:

Region: All Regions
Date: Thursday August 27th 2026
Time: 8:30 AM UTC – 9:30 AM UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Aug 20, 13:03 UTC
Aug 26, 2026

No incidents reported.

Aug 25, 2026
Audit Log Query Failures - DPoD Platform
Resolved - This incident has been resolved.
Aug 25, 18:44 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 25, 13:56 UTC
Investigating - Our monitoring has detected a potential issue with audit log queries that may impact customers in EU and NA region.

Our team is investigating the issue and will share an update soon.
Aug 25, 12:45 UTC
Aug 24, 2026
Service impact to access.dpondemand.io impacting Luna Cloud HSM and Ciphertrust Services
Resolved - This incident has been resolved.
Aug 24, 12:03 UTC
Update - We are continuing to investigate this issue.
Aug 24, 11:48 UTC
Investigating - Our monitoring has detected an issue with access.dpondemand.io. As a result Luna Cloud HSM clients will be unable to obtain or refresh a token for authentication to the service. This issue also impacts the root of trust for Ciphertrust services.

Our team is already investigating and we will update you as soon as we have further news.
Aug 24, 11:48 UTC
Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026
Luna Cloud HSM crypto connections dropped in EU Region
Resolved - At approximately 03:00 UTC on August 19th a service degradation affected Luna Cloud HSM traffic on the Frankfurt (HHN) Imperva POP which may have resulted in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services.
Aug 19, 07:00 UTC
Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

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