Thales Data Protection on Demand
All Systems Operational
EU Region Operational
90 days ago
99.98 % uptime
Today
Management Console (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Services (EU Region) ? Operational
90 days ago
99.92 % uptime
Today
CipherTrust Key Management Services (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
Platform APIs (EU Region) Operational
90 days ago
100.0 % uptime
Today
North America Region Operational
90 days ago
100.0 % uptime
Today
Management Console (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Services (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
CipherTrust Key Management Services (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
Platform APIs (NA Region) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 2, 2022

No incidents reported today.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022
Completed - The scheduled maintenance has been completed.
Sep 29, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 03:00 UTC
Scheduled - Data Protection on Demand will be performing Scheduled Maintenance on Thursday September 29th, 2022 beginning at 03:00 UTC to perform database maintenance with impact to a number of platform components in the European Region.

What to expect on September 29th
For 30 minutes during the maintenance window a key application database will be taken offline. During the time this database is offline, the DPoD web console and platform APIs will not respond to requests.

This will have the following impacts for customers;
· Access to the Data Protection on Demand web console will be unavailable
· On-boarding of new tenants and submitting new service selections will be unavailable
· Service management including service provisioning will be unavailable
· No access to Platform APIs
· No access to Salesforce and Azure Key Broker Services

The operation of Luna Cloud HSM clients is not expected to be affected during this window.

This activity will be performed between the following periods:
Planned Start Date: September 29th, 03:00 (UTC)
Planned End Date: September 29th, 03:30 (UTC)
Impact Duration: 30 minutes during the window

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.

Sep 20, 20:09 UTC
Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022
Completed - The maintenance has been completed. Traffic has been switched back to the primary site.
Sep 22, 20:23 UTC
Update - The service is failed over to the secondary site . Maintenance is still in progress.
Sep 22, 12:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 12:00 UTC
Scheduled - Data Protection on Demand will be performing scheduled maintenance on September 22, 2022 to our Luna Cloud HSM infrastructure in the Europe Region.

In order to perform the maintenance without impact to customers, HSM client traffic will be directed to the secondary DC while maintenance is performed on the primary site. When maintenance is completed the primary site will be returned to service. Failover to the secondary site is achieved by updating the DNS for the datacentre domain.

This activity will be performed between the following periods:
Planned Start Date: September 22, 12:00 (UTC)
Planned End Date: September 22, 20:00 (UTC)
Impact Duration: no customer impact

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.

Sep 21, 13:02 UTC
Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.