Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 10, 2025 - 15:00 UTC
Scheduled
The One Welcome Identity Platform, utilized by the DPoD platform and services for user authentication and validation of Luna Clients, is scheduled for maintenance. This maintenance will involve updates to network and routing configurations which are expected to be transparent to end users.
Service Impact: There is no impact to services or management portal access.
As a result of the maintenance there will be a change to the Certificate Authority used by the One Welcome Identity Platform. Luna Cloud HSM users should ensure that the Certificate Revocation List (CRL) distribution points for the Globalsign CA (http://crl.globalsign.com/) are accessible to their client in order to maintain uninterrupted service.
For a detailed overview of the network requirements for the Luna Cloud HSM service, please refer to the Client Network Connectivity documentation available on thalesdocs.com
Maintenance Schedule:
Region: All Regions Date: Tuesday, June 10, 2025 Time: between 15:00 and 16:00 UTC
The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Posted Jun 02, 2025 - 19:47 UTC
This scheduled maintenance affected: DPoD Platform (Management Console (EU Region), Management Console (NA Region)) and Luna Cloud HSM (Luna Cloud HSM Services (EU Region), Luna Cloud HSM Services (NA Region)).