Thales Data Protection on Demand Status - Maintenance Notification - DPoD Authentication Service North America

Maintenance Notification - DPoD Authentication Service North America

Scheduled Maintenance Report for Thales Data Protection on Demand

Completed

The scheduled maintenance has been completed.

Posted Jan 10, 2024 - 23:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 10, 2024 - 22:00 UTC

Scheduled

Data Protection on Demand will be performing scheduled maintenance on Jan 10th, 2024 impacting authentication services in the NA region. This maintenance includes a change to the CA provider for the authentication service. For a brief 5 minute period during the 2 hour maintenance window, authentication services will be unavailable.

While the authentication service is unavailable, users will notice the following impacts;
- Users will not be able to login to the DPoD management portal. Users that are already logged in may notice some operations experiencing issues for a brief 5-minute period. If any problem is encountered, please re-try after waiting at least 5 minutes.
- HSM clients will be unable to fetch a new token. HSM clients with a valid token will operate normally. The token used by the HSM client is valid for 1 hour.

Should you experience any issues authenticating after the maintenance window is complete, ensure you have up to date Sectigo CA certificates https://www.sectigo.com/resource-library/sectigo-root-intermediate-certificate-files

This activity will be performed between the following periods:
Planned Start Date: Jan 10 22:00 (UTC)
Planned End Date: Jan 10 23:59 (UTC)
Impact Duration: Five minutes during the maintenance window

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team via the support portal at https://supportportal.thalesgroup.com/csm

Posted Dec 21, 2023 - 19:07 UTC

This scheduled maintenance affected: Luna Cloud HSM (Luna Cloud HSM Services (NA Region)) and DPoD Platform (Management Console (NA Region), CipherTrust Key Management Services (NA Region), Platform APIs (NA Region)).