Interruption to Luna Cloud HSM Crypto Operations in North America Region

Incident Report for Thales Data Protection on Demand

Postmortem

A post mortem has been conducted for the incident that occurred April 7 impacting Luna Cloud HSM services in the North America Region.

A Service Incident Report is available which contains the timeline of events, root cause and planned remediation actions. Users may request a copy of the Service Incident Report via the Thales Customer Support Portal.

Posted Apr 14, 2025 - 17:18 UTC

Resolved

This incident has been resolved.
Posted Apr 07, 2025 - 20:49 UTC

Update

We are continuing to monitor for further issues. At this time all services are operating normally, if you are experiencing any service issues, please contact https://supportportal.thalesgroup.com/csm
Posted Apr 07, 2025 - 20:21 UTC

Monitoring

We are aware of some issues processing Luna Cloud HSM transactions in the North America Region. The incident is resolved and we are monitoring the results.
Posted Apr 07, 2025 - 18:21 UTC
This incident affected: Luna Cloud HSM (Luna Cloud HSM Services (NA Region)).