Authentication Services Unavailable - All Services Impacted
Incident Report for Thales Data Protection on Demand

A post mortem has been conducted for the incident that occurred April 23 impacting DPoD users in the EU and NA regions.

A Service Incident Report is available which contains the timeline of events, root cause and planned remediation actions. Users may request a copy of the Service Incident Report via the Thales Customer Support Portal.

Posted Apr 25, 2024 - 16:21 UTC

This incident has been resolved.
Posted Apr 23, 2024 - 16:01 UTC
We have addressed the issue with the authentication services. Users will see a restoration of services depending on the amount of time it takes for changes to propagate.

We are continuing to monitor the results of the fix.
Posted Apr 23, 2024 - 14:05 UTC
A fix has been implemented for authentication services.
Posted Apr 23, 2024 - 13:17 UTC
We are continuing to investigate this issue.
Posted Apr 23, 2024 - 12:54 UTC
Platform authentication services are unavailable. As a result HSM clients will be unable to reauthenticate.
Posted Apr 23, 2024 - 12:42 UTC
The management console is unavailable in the EU region.
Posted Apr 23, 2024 - 12:29 UTC
Our monitoring has detected a potential issue with Data Protection on Demand Services that may impact customers.

Our team is already investigating and we will update you as soon as we have further news.
Posted Apr 23, 2024 - 12:24 UTC
This incident affected: DPoD Platform (Management Console (EU Region), Management Console (NA Region), CipherTrust Key Management Services (EU Region), CipherTrust Key Management Services (NA Region), Platform APIs (EU Region), Platform APIs (NA Region)), Luna Cloud HSM (Luna Cloud HSM Services (EU Region), Luna Cloud HSM Services (NA Region)), and CipherTrust Data Security Platform (CipherTrust Data Security Platform (NA Region), CipherTrust Data Security Platform (EU Region)).