Disruptive Maintenance - Luna Cloud HSM EU - USER ACTION REQUIRED
Scheduled Maintenance Report for Thales Data Protection on Demand
The scheduled maintenance is complete. Traffic is failed back to the primary site.
Posted Nov 13, 2022 - 21:58 UTC
HSM traffic is failed over to the DR site and is upgraded to the new firmware versions. If you are experiencing any issues, a client restart is required.

This maintenance will remain open to track the failback to the primary site.
Posted Nov 13, 2022 - 15:06 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 13, 2022 - 13:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted Nov 12, 2022 - 17:11 UTC
Following the completion of the HSM upgrade there will be a short 30 minute maintenance performed on the Google EKM Key Broker service.
Posted Nov 09, 2022 - 12:25 UTC
Data Protection on Demand will be performing maintenance on November 13 beginning at 13:00 UTC to upgrade HSM Firmware in the Europe Region. As a result of this upgrade some users may need to perform a client restart to resume communication with the Luna Cloud HSM service.

What to expect on November 13
The planned firmware upgrade includes a refresh to the certificate hierarchy that is used by the client to form the secure XTC connection to the HSM service. In order to avoid disruption to clients during the firmware upgrades, our standard firmware upgrade process is to clear traffic from an HSM, remove it from service, perform the upgrade, and then return that HSM back into service. In this case, due to the required certificate updates, some clients may experience failures if the application does not automatically restart the client to refresh these certificates.

To minimize any service impacts, it is recommended that users monitor their applications during the maintenance period and are prepared to restart their client in the event of any connectivity issues.

This activity will be performed between the following periods:
• Planned Start Date: November 13, 2022 13:00 (UTC)
• Planned End Date: November 13, 2022 15:00 (UTC)
• Impact Duration: Varied based on application recovery

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.
Posted Oct 26, 2022 - 17:07 UTC
This scheduled maintenance affected: EU Region (Luna Cloud HSM Services (EU Region)).