Authentication Failures

Incident Report for Thales Data Protection on Demand

Resolved

For a brief period the Thales OneWelcome Identity Platform was unavailable. As a result users would have been unable to authenticate to the platform and Luna CLoud HSM clients would have been unable to obtain a new authentication token. Luna Clients with a valid token would not have noticed any impact to services.

Posted Sep 16, 2025 - 14:00 UTC