Disruptive Maintenance - Luna Cloud HSM NA - USER ACTION REQUIRED
Scheduled Maintenance Report for Thales Data Protection on Demand
The HSM services is failed back to the primary site.
Posted Nov 12, 2022 - 16:37 UTC
The EKM Keybroker and Cloud HSM maintenance activities are completed.

The maintenance notice will stay open to track the fail back to the primary site.
Posted Nov 12, 2022 - 15:47 UTC
The maintenance to the EKM Google Key broker service is in progress
Posted Nov 12, 2022 - 15:36 UTC
HSM Traffic is failed over to the DR site and is upgraded to the new firmware versions.

If you are experiencing any issues, a client restart is required.
Posted Nov 12, 2022 - 15:25 UTC
The maintenance activity is still in progress. We will provide updates when the failover to the DR site occurs.
Posted Nov 12, 2022 - 14:57 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 12, 2022 - 13:00 UTC
Following the completion of the HSM upgrade there will be a short 30 minute maintenance performed on the Google EKM Key Broker service.
Posted Nov 09, 2022 - 12:24 UTC
Data Protection on Demand will be performing maintenance on November 12 beginning at 13:00 UTC to upgrade HSM Firmware in the North America Region. As a result of this upgrade some users may need to perform a client restart to resume communication with the Luna Cloud HSM service.

What to expect on November 12
The planned firmware upgrade includes a refresh to the certificate hierarchy that is used by the client to form the secure XTC connection to the HSM service. In order to avoid disruption to clients during the firmware upgrades, our standard firmware upgrade process is to clear traffic from an HSM, remove it from service, perform the upgrade, and then return that HSM back into service. In this case, due to the required certificate updates, some clients may experience failures if the application does not automatically restart the client to refresh these certificates.
To minimize any service impacts, it is recommended that users monitor their applications during the maintenance period and are prepared to restart their client in the event of any connectivity issues.

This activity will be performed between the following periods:
• Planned Start Date: November 12, 2022 13:00 (UTC)
• Planned End Date: November 12, 2022 15:00 (UTC)
• Impact Duration: Varied based on application recovery

All service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact your Data Protection on Demand support team at technical.support@thalesgroup.com or visit the Thales Support Portal.
Posted Oct 26, 2022 - 17:06 UTC
This scheduled maintenance affected: Luna Cloud HSM (Luna Cloud HSM Services (NA Region)) and DPoD Platform (CipherTrust Key Management Services (NA Region)).