Thales Data Protection on Demand

All Systems Operational

Uptime over the past 90 days. View historical uptime.
DPoD Platform Operational
90 days ago
99.96 % uptime
Today
Management Console (EU Region) ? Operational
90 days ago
99.83 % uptime
Today
Management Console (NA Region) ? Operational
90 days ago
99.98 % uptime
Today
CipherTrust Key Management Services (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
CipherTrust Key Management Services (NA Region) ? Operational
90 days ago
100.0 % uptime
Today
Platform APIs (EU Region) Operational
90 days ago
99.98 % uptime
Today
Platform APIs (NA Region) Operational
90 days ago
99.98 % uptime
Today
Luna Cloud HSM Operational
90 days ago
99.99 % uptime
Today
Luna Cloud HSM Services (EU Region) ? Operational
90 days ago
100.0 % uptime
Today
Luna Cloud HSM Services (NA Region) ? Operational
90 days ago
99.98 % uptime
Today
CipherTrust Data Security Platform Operational
90 days ago
99.91 % uptime
Today
CipherTrust Data Security Platform (NA Region) Operational
90 days ago
99.99 % uptime
Today
CipherTrust Data Security Platform (EU Region) Operational
90 days ago
99.82 % uptime
Today
Thales Data Platform Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (NA Region) Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (EU Region) Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (LATAM Region) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - CipherTrust Data Security Platform Jul 3, 2025 02:00-02:40 UTC

CipherTrust Data Security Platform as a Service will be performing scheduled maintenance, impacting Provisioning/Deprovisioning operations in both the Western Europe and America regions.

Data Centers Impacted:
Western Europe And Americas

Service Impact:
The Provisioning/Deprovisioning of services and accounts will not be available during these maintenance windows.

Maintenance Schedule:

Region: Americas
Date: Thursday, July 03, 2025
Time: 02:00 AM to 02:40 AM UTC

Region: Western Europe
Date: Thursday, July 03, 2025
Time: 02:00 AM to 02:40 AM UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Posted on Jun 05, 2025 - 05:45 UTC
Jul 2, 2025

No incidents reported today.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
Scheduled Maintenance - CipherTrust Data Security Platform
Completed - The scheduled maintenance has been completed.
Jun 26, 02:38 UTC
Verifying - Verification is currently underway for the maintenance items.
Jun 26, 02:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 02:00 UTC
Scheduled - CipherTrust Data Security Platform as a Service will be performing scheduled maintenance, impacting Provisioning/Deprovisioning operations in both the Western Europe and America regions.

Data Centers Impacted:
Western Europe And Americas

Service Impact:
The Provisioning/Deprovisioning of services and accounts will not be available during these maintenance windows.

Maintenance Schedule:

Region: Americas
Date: Thursday, June 26, 2025
Time: 02:00 AM to 02:40 AM UTC

Region: Western Europe
Date: Thursday, June 26, 2025
Time: 02:00 AM to 02:40 AM UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Jun 5, 05:36 UTC
Jun 25, 2025
Management Portal Maintenance - NA Region
Completed - The scheduled maintenance has been completed.
Jun 25, 23:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 22:00 UTC
Scheduled - Thales Data Protection on Demand Platform will be performing scheduled maintenance, impacting the management portal.

Service Impact:
You can expect management portal functionality to be unavailable during the maintenance window. This includes new service provisioning, audit log query, user management, tenant management and subscription management.

Maintenance Schedule:

Region: North America
Date: Wednesday June 25, 2025
Time: 22:00 to 23:59 UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Jun 13, 19:37 UTC
Jun 24, 2025
Management Portal Maintenance - EU Region
Completed - The scheduled maintenance has been completed.
Jun 24, 18:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 18:00 UTC
Scheduled - Thales Data Protection on Demand Platform will be performing scheduled maintenance, impacting the management portal.

Service Impact:
You can expect management portal functionality to be unavailable during the maintenance window. This includes new service provisioning, audit log query, user management, tenant management and subscription management.

Maintenance Schedule:

Region: Europe
Date: Tuesday June 24, 2025
Time: 18:00 to 20:00 UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Jun 13, 19:33 UTC
Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
Network and Routing Configuration Updates for One Welcome Identity Platform
Completed - The scheduled maintenance has been completed.
Jun 18, 14:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 14:00 UTC
Scheduled - We are reapplying the production change to the One Welcome Identity Platform.

The One Welcome Identity Platform, utilized by the DPoD platform and services for user authentication and validation of Luna Clients, is scheduled for maintenance. This maintenance will involve updates to network and routing configurations which are expected to be transparent to end users.


Service Impact:
There is no impact to services or management portal access.

As a result of the maintenance there will be a change to the Certificate Authority used by the One Welcome Identity Platform. Luna Cloud HSM users should ensure that the Certificate Revocation List (CRL) distribution points for the Globalsign CA (http://crl.globalsign.com/) are accessible to their client in order to maintain uninterrupted service.

For a detailed overview of the network requirements for the Luna Cloud HSM service, please refer to the Client Network Connectivity documentation available on thalesdocs.com

Maintenance Schedule:

Region: All Regions
Date: Wednesday, June 18, 2025
Time: between 14:00 and 15:00 UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Jun 17, 15:37 UTC
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