Thales Data Protection on Demand

All Systems Operational

Uptime over the past 90 days. View historical uptime.
DPoD Platform Operational
90 days ago
99.93 % uptime
Today
Management Console (EU Region) ? Operational
90 days ago
99.8 % uptime
Today
Management Console (NA Region) ? Operational
90 days ago
99.96 % uptime
Today
CipherTrust Key Management Services (EU Region) ? Operational
90 days ago
99.96 % uptime
Today
CipherTrust Key Management Services (NA Region) ? Operational
90 days ago
99.96 % uptime
Today
Platform APIs (EU Region) Operational
90 days ago
99.96 % uptime
Today
Platform APIs (NA Region) Operational
90 days ago
99.96 % uptime
Today
Luna Cloud HSM Operational
90 days ago
99.97 % uptime
Today
Luna Cloud HSM Services (EU Region) ? Operational
90 days ago
99.97 % uptime
Today
Luna Cloud HSM Services (NA Region) ? Operational
90 days ago
99.97 % uptime
Today
CipherTrust Data Security Platform Operational
90 days ago
99.92 % uptime
Today
CipherTrust Data Security Platform (NA Region) Operational
90 days ago
99.99 % uptime
Today
CipherTrust Data Security Platform (EU Region) Operational
90 days ago
99.84 % uptime
Today
Thales Data Platform Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (NA Region) Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (EU Region) Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (LATAM Region) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - CipherTrust Data Security Platform May 22, 2025 17:30-19:00 UTC

CipherTrust Data Security Platform as a Service will be performing scheduled maintenance, impacting access to the to the Service in Western Europe region.

Data Centers Impacted:
Western Europe

Service Impact:
The CDSP Service will be unavailable during the specified windows for the regions listed. Also, provisioning of new services and accounts will not be available during these maintenance windows.

Maintenance Schedule:

Region: Western Europe
Date: Thursday, May 22, 2025
Time: 5:30 PM to 7:00 PM UTC


The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Posted on May 14, 2025 - 07:39 UTC
May 18, 2025

No incidents reported today.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025
DPoD Platform Maintenance
Completed - The scheduled maintenance has been completed.
May 10, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 13:00 UTC
Scheduled - Data Protection on Demand (DPoD) will be performing scheduled maintenance to make infrastructure improvements to back office systems.

During the maintenance window the following services will be unavailable:
- Creation of new tenants
- Provisioning new services
- Creation of new subscriptions
- Viewing subscription details and pricing

Maintenance Schedule:
Region: All Regions
Date: May 10, 2025
Time: 13:00 - 14:00 UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
May 1, 15:45 UTC
May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025
Potential Disruption
Resolved - This incident has been resolved.
May 7, 10:19 UTC
Investigating - Our monitoring has detected a potential issue with Data Protection on Demand Services that may impact customers.

Our team is already investigating and we will update you as soon as we have further news.
May 7, 07:08 UTC
Potential Disruption - CipherTrust Data Security Platform
Resolved - This incident has been resolved.
May 7, 08:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 08:11 UTC
Investigating - Our monitoring has detected a potential issue with CipherTrust Data Security Platform Services that may impact customers in EU region.

Our team is investigating the issue and will share an update soon.
May 7, 05:37 UTC
May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025
Management Portal Maintenance - NA Region
Completed - The scheduled maintenance has been completed.
May 4, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 07:00 UTC
Scheduled - Thales Data Protection on Demand Platform will be performing scheduled maintenance, impacting the management portal in the NA Region.

Service Impact:
You can expect management portal functionality to be disrupted for a brief period during the maintenance window. There will also be a brief disruption to the provisioning of new services and tenants during the window.

Maintenance Schedule:

Region: North America
Date: Sunday May 4, 2025
Time: 07:00 to 08:00 AM UTC


The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Apr 17, 17:48 UTC
Scheduled Maintenance - CipherTrust Data Security Platform
Completed - The scheduled maintenance has been completed.
May 4, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 05:00 UTC
Scheduled - CipherTrust Data Security Platform as a Service will be performing scheduled database maintenance on May 4th, 2025.

Data Centers Impacted:
Western Europe
Americas

Service Impact:
Some customers may experience a brief outage of a minute or less due to scheduled database maintenance.

Maintenance Schedule:

Region: Western Europe
Date: Sunday, May 4th, 2025
Time: 5:00 AM to 6:00 AM UTC

Region: Americas
Date: Sunday, May 4th, 2025
Time: 5:00 AM to 6:00 AM UTC

The maintenance dates are subject to change. Service status can be monitored on the Data Protection On Demand Status Dashboard. If you have additional questions, please contact https://supportportal.thalesgroup.com/csm.
Apr 24, 18:53 UTC
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