Thales Data Protection on Demand

All Systems Operational

Uptime over the past 90 days. View historical uptime.
DPoD Platform Operational
90 days ago
99.98 % uptime
Today
Management Console (EU Region) ? Operational
90 days ago
99.98 % uptime
Today
Management Console (NA Region) ? Operational
90 days ago
99.98 % uptime
Today
CipherTrust Key Management Services (EU Region) ? Operational
90 days ago
99.98 % uptime
Today
CipherTrust Key Management Services (NA Region) ? Operational
90 days ago
99.98 % uptime
Today
Platform APIs (EU Region) Operational
90 days ago
99.98 % uptime
Today
Platform APIs (NA Region) Operational
90 days ago
99.98 % uptime
Today
Luna Cloud HSM Operational
90 days ago
99.99 % uptime
Today
Luna Cloud HSM Services (EU Region) ? Operational
90 days ago
99.98 % uptime
Today
Luna Cloud HSM Services (NA Region) ? Operational
90 days ago
99.99 % uptime
Today
CipherTrust Data Security Platform Operational
90 days ago
99.99 % uptime
Today
CipherTrust Data Security Platform (NA Region) Operational
90 days ago
99.99 % uptime
Today
CipherTrust Data Security Platform (EU Region) Operational
90 days ago
99.99 % uptime
Today
Thales Data Platform Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (NA Region) Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (EU Region) Operational
90 days ago
100.0 % uptime
Today
Thales Data Platform (LATAM Region) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - CipherTrust Data Security Platform Apr 3, 2025 17:30-19:00 UTC

CipherTrust Data Security Platform as a Service will be performing scheduled maintenance, impacting access to the to the Service in Western Europe regions.

Data Centers Impacted:
Western Europe

Service Impact:
The CDSP Service will be unavailable during the specified windows for the regions listed. Also, provisioning of new services and accounts will not be available during these maintenance windows.

Maintenance Schedule:

Region: Western Europe
Date: Thursday, April 03, 2025
Time: 5:30 PM to 7:00 PM UTC


The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Posted on Mar 11, 2025 - 20:40 UTC

Scheduled Maintenance - CipherTrust Data Security Platform Apr 7, 2025 17:30-19:00 UTC

CipherTrust Data Security Platform as a Service will be performing scheduled maintenance, impacting access to the to the Service in Western Europe region.

Data Centers Impacted:
Western Europe

Service Impact:
The CDSP Service will be unavailable during the specified windows for the regions listed. Also, provisioning of new services and accounts will not be available during these maintenance windows.

Maintenance Schedule:

Region: Western Europe
Date: Monday, April 07, 2025
Time: 5:30 PM to 7:00 PM UTC


The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Posted on Mar 11, 2025 - 20:42 UTC
Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
Potential Disruption
Resolved - The disruption to CipherTrust Data Security Platform has been investigated and resolved.

If you are experiencing any service issues, please contact https://supportportal.thalesgroup.com/csm
Mar 31, 08:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

If you are experiencing any service issues, please contact https://supportportal.thalesgroup.com/csm
Mar 31, 07:23 UTC
Update - We are continuing to work on a fix for this issue.
Mar 31, 06:57 UTC
Identified - An authentication issue has been identified and teams are working to resolve.
Mar 31, 06:52 UTC
Investigating - Our monitoring has detected a potential issue with Data Protection on Demand Services that may impact customers.

Our team is already investigating and we will update you as soon as we have further news.
Mar 31, 06:38 UTC
Potential Disruption - CipherTrust Data Security Platform
Resolved - This incident has been resolved.
Mar 31, 07:36 UTC
Update - We are continuing to monitor for any further issues.
Mar 31, 07:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 07:24 UTC
Identified - Our monitoring has detected a potential issue with CipherTrust Data Security Platform Services that may impact CDSP tenant provisioning and deprovisioning operations in EU and NA region.

Our team is investigating the issue and will share an update soon.
Mar 31, 07:05 UTC
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Luna Cloud HSM Disruption - EU Region
Resolved - The incident has been resolved. Impacted Cloud HSM Services in the EU region are operational.
Mar 26, 21:00 UTC
Update - We are investigating a disruption to Luna Cloud HSM services in the EU region impacting crypto transactions.
Mar 26, 20:51 UTC
Investigating - Our monitoring has detected a potential issue with Data Protection on Demand Services that may impact customers.

Our team is already investigating and we will update you as soon as we have further news.
Mar 26, 20:48 UTC
Mar 25, 2025
Scheduled Maintenance - CipherTrust Data Security Platform
Completed - The scheduled maintenance has been completed.
Mar 25, 03:25 UTC
Verifying - Verification is currently underway for the maintenance items.
Mar 25, 03:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 02:00 UTC
Scheduled - CipherTrust Data Security Platform as a Service will be performing scheduled maintenance, impacting access to the to the Service in America regions.

Data Centers Impacted:
Americas

Service Impact:
The CDSP Service will be unavailable during the specified windows for the regions listed. Also, provisioning of new services and accounts will not be available during these maintenance windows.

Maintenance Schedule:

Region: Americas
Date: Tuesday, March 25, 2025
Time: 02:00 AM to 03:30 AM UTC


The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Mar 11, 20:39 UTC
Mar 24, 2025

No incidents reported.

Mar 23, 2025
Scheduled Memory Store Maintenance - CipherTrust Data Security Platform
Completed - The scheduled maintenance has been completed.
Mar 23, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 05:00 UTC
Scheduled - CipherTrust Data Security Platform as a Service will be performing scheduled memory store maintenance on March 23, 2025.

Data Centers Impacted:
Western Europe And Americas

Service Impact:
Some customers may experience a brief outage of a minute or less due to scheduled memory store maintenance.

Maintenance Schedule:

Region: Americas
Date: Sunday, Mar 23, 2025
Time: 05:00 AM to 06:00 AM UTC

Region: Western Europe
Date: Sunday, Mar 23, 2025
Time: 05:00 AM to 06:00 AM UTC

The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Mar 17, 07:38 UTC
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Scheduled Maintenance - CipherTrust Data Security Platform
Completed - The scheduled maintenance has been completed.
Mar 20, 03:30 UTC
Verifying - Verification is currently underway for the maintenance items.
Mar 20, 03:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 02:00 UTC
Scheduled - CipherTrust Data Security Platform as a Service will be performing scheduled maintenance, impacting access to the to the Service in America regions.

Data Centers Impacted:
Americas

Service Impact:
The CDSP Service will be unavailable during the specified windows for the regions listed. Also, provisioning of new services and accounts will not be available during these maintenance windows.

Maintenance Schedule:

Region: Americas
Date: Thursday, March 20, 2025
Time: 02:00 AM to 03:30 AM UTC


The maintenance dates are subject to change. We will notify customers of any schedule changes and when the maintenance window is complete. Please contact https://supportportal.thalesgroup.com/csm if you have any questions.
Mar 11, 20:38 UTC
← Incident History Powered by Atlassian Statuspage
Have questions or need help?
Technical Support Website

HOME      SERVICES      PARTNERS      PRICING      FAQ      SIGN UP
Copyright © 2019 Thales Group.