Thales Data Protection on Demand Status

Thales Data Protection on Demand

All Systems Operational

Uptime over the past 90 days. View historical uptime.

DPoD Platform Operational

90 days ago

99.93 % uptime

Today

Management Console (EU Region) Operational

90 days ago

99.93 % uptime

Today

Management Console (NA Region) Operational

90 days ago

99.93 % uptime

Today

CipherTrust Key Management Services (EU Region) Operational

90 days ago

99.93 % uptime

Today

CipherTrust Key Management Services (NA Region) Operational

90 days ago

99.93 % uptime

Today

Platform APIs (EU Region) Operational

90 days ago

99.93 % uptime

Today

Platform APIs (NA Region) Operational

90 days ago

99.93 % uptime

Today

Luna Cloud HSM Operational

90 days ago

99.91 % uptime

Today

Luna Cloud HSM Services (EU Region) Operational

90 days ago

99.89 % uptime

Today

Luna Cloud HSM Services (NA Region) Operational

90 days ago

99.93 % uptime

Today

CipherTrust Data Security Platform Operational

90 days ago

99.94 % uptime

Today

CipherTrust Data Security Platform (NA Region) Operational

90 days ago

99.94 % uptime

Today

CipherTrust Data Security Platform (EU Region) Operational

90 days ago

99.94 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 27, 2024

Potential Disruption

Resolved - The issue has been mitigated.
Apr 27, 03:05 UTC

Investigating - Our monitoring has detected a potential issue with Data Protection on Demand Services that may impact customers.

Our team is already investigating and we will update you as soon as we have further news.
Apr 27, 02:50 UTC

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

Authentication Services Unavailable - All Services Impacted

Postmortem - Read details
Apr 25, 16:21 UTC

Resolved - This incident has been resolved.
Apr 23, 16:01 UTC

Update - We have addressed the issue with the authentication services. Users will see a restoration of services depending on the amount of time it takes for changes to propagate.

We are continuing to monitor the results of the fix.
Apr 23, 14:05 UTC

Monitoring - A fix has been implemented for authentication services.
Apr 23, 13:17 UTC

Update - We are continuing to investigate this issue.
Apr 23, 12:54 UTC

Update - Platform authentication services are unavailable. As a result HSM clients will be unable to reauthenticate.
Apr 23, 12:42 UTC

Update - The management console is unavailable in the EU region.
Apr 23, 12:29 UTC

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

Luna Cloud HSM EU Service Disruption

Postmortem - Read details
Apr 23, 18:11 UTC

Resolved - The disruption to Luna Cloud HSM services has been investigated and resolved.

If you are experiencing any service issues, please contact https://supportportal.thalesgroup.com/csm
Apr 18, 11:17 UTC

Monitoring - A fix has been implemented and we are monitoring the results.

If you are experiencing any service issues, please contact https://supportportal.thalesgroup.com/csm
Apr 18, 11:02 UTC

Potential Disruption - CipherTrust Data Security Platform

Resolved - This incident has been resolved.
Apr 18, 11:04 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 18, 10:56 UTC

Investigating - Our monitoring has detected a potential issue with CipherTrust Data Security Platform Services that may impact customers in EU region. This could be due to an ongoing potential issue on DPoD Platform.

Our team is investigating the issue and will share an update soon.
Apr 18, 10:54 UTC

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

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